FAQ's
Is the technology secure?
Yes, the technology is 100% secure, each account has its own personal login (accessed via our secure portal). Our process meets all GDPR requirements and operates in line with iso 9001 quality standards. Security at all times is embedded in our DNA, and this mindset has crossed over to our software which utilises the very latest Microsoft secure platform technology.
What Warranty industry experience do you have?
Over 50 years combined provenance, we are the "go to" service & warranty industry experts, consistently proven to deliver.
To help make this happen our warranty process looks at the full picture from the audited repair to the effectiveness of all processes within the partner business. We can investigate and identify warranty issues with a programme that:
- Identifies dealers on the basis of OEM calculated Key Performance Indicators
- Analyses claims to identify those requiring audit supported by Dealer-Aide software.
- Onsite audits of facilities, processes, procedures and technical issues
- Analysis of claim consistency against standard repair instructions
- Identifies and explains inconsistencies or non-conformities
- Highlights approved deviations from procedures
- Reviews reporting procedures
- Monitors improvement
Do you have account managers?
Of course! driven by our passion to be the worlds most customer-centric outsourced warranty processing company, our friendly knowledgeable managers are available to answer your questions.