Services – DEALER-AIDE.COM

Warranty processing

OEMs rely on the dealer network to implement warranty schemes and account for work carried out. Warranty issues cause inconvenience that can in turn lead to customer dissatisfaction with the brand. To avoid these issues a dealer network must be optimally engaged in a complex three- or four-way exchange of information, parts, services and invoicing. A well-functioning warranty process can turn a warranty event into a business opportunity. As the traditional retail model comes under yet more pressure from on-line business, high street franchised dealers will be required to reduce costs in an effort to remain profitable. Dealer-Aide has been in business since July 2011 serving the needs of dealer groups throughout East Anglia, benefitting from an established foot-hold of highly trained staff processing warranty within strict quality tolerance guidelines.

SUPPORT & DEVELOPMENT

Results of an online survey conducted across a wide range of companies including Tesco, Coca Cola, and Nationwide, sought to identify the following -

• tangible benefits of coaching
• financial benefits of coaching
• negative effects of coaching
• initial reasons for adopting a coaching culture.

Results showed that real tangible benefits do exist from coaching and were easily identifiable,

• increase in positive staff perception (up 63%)
• acquiring a new skill or improving on an existing one (up 50%)
• improving work relationships within a team (up 50%)
• being able to see other perspectives (up 47%)
• applying some clarity to work life (up 43%)
• increased motivation (up 43%)
• performance improved (up 43%)
• growing into a new role (up 40%)
• changing approaches to work situations (up 37%)
• agreed goals were obtained (up 20%)

23% of companies noticed an increase in sales and revenue even when it wasn’t an aim of the coaching, and while 63% of respondents did not see the financial return as the objective, many companies gained tangible financial benefits without realising it.

Compliance Audits & Change Management

We are naturally wired to ensure the cogs fit together, reviewing compliance, identifying barriers to progress, designing action plans, risk evaluations, and process re-engineering to deliver change management programmes from capital business restructure to full software implementation.

To ensure we remain 100% beneficial to our customers, we constantly invest in continued professional development, pursuing paths of accreditation with bodies such as the ILM and ICF to ensure we have all the tools required to support you. One bolt-on element of our recently developed audit software incorporates a "stock-loss" survey, which purposely seeks to identify theft of parts, helping to limit fraud and retain margins.

Certified PRINCE2 project managers (members of APMG), experienced in managing critical change programmes for businesses with turnovers in excess of £100 million, your business is in safe hands.

THE TANGIBLE WINS !!!

Dealer-Aide's business support service is not new, we've been developing business (and people) for many years now, and our ever-growing band of advocates continues to bring us growth via referrals based on our quality service, massive cost savings, and improved kpi metrics. Our warranty audit software has the ability to recognise "stock-loss" trends, (potentially a result of fraud or theft), and give organisations an opportunity to address the situation.

Call us today to discuss the benefits of our service.

Powered by our customers advocacy.......

We're always looking to improve on the service we provide, supplying regular detailed feedback reports to all our customers allowing them to better understand and address any barriers to progress, and take corrective action with any compliance deviations. This added benefit service has consistently proven to be an excellent business development tool.

Next Steps...

Call us today to discuss the benefits we can bring to your business.

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